Warranty
12-Month Manufacturer’s Warranty
All HydraBoost™ tap filters and shower filter units are covered by a 12-month manufacturer’s warranty from the date of delivery.
This warranty applies only to manufacturing defects or genuine product faults and is provided in addition to your rights under Australian Consumer Law.
What the Warranty Covers
▪️ Manufacturing defects
▪️ Faults that prevent the product from operating as intended under normal household use
Where a valid warranty claim is approved, HydraBoost™ may offer a repair or replacement, as appropriate.
What the Warranty Does Not Cover
The warranty does not apply to:
▪️ General wear and tear
▪️ Misuse, neglect, or accidental damage
▪️ Incorrect installation or failure to follow instructions
▪️ Use outside normal household conditions
▪️ Damage caused by water pressure issues, debris, or poor water quality
▪️ Modifications or repairs not authorised by HydraBoost™
▪️ Consumable items, including filter cartridges
Issues caused by the above are not considered manufacturing faults and are not covered under warranty.
Warranty Claims Process
To make a warranty claim:
1️⃣ Contact our Support Team at info@shophydraboost.com
2️⃣ Provide your order number and proof of purchase
3️⃣ Include clear photos or videos showing the issue
4️⃣ Allow our team to assess and troubleshoot where required
Products returned without prior approval will not be accepted.
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